Health centre chiefs will go face-to-face with disgruntled patients

IN the wake of a wave of complaints on social media platforms about their service, managers from College Health who run Chadwell St Mary Medical Centre are to attend a local public meeting to meet residents.

College Health were appointed to take over the running of the centre on Brentwood Road by NHS England last year after the partnership between the two doctors who ran it previously broke down. There was also concern over the viability of the practice following a national funding review.

However, there have been a consistent number of complaints about the service offered at the practice – and others in the borough, including practices in Grays and Tilbury, operated by College Health.

Many patients aired angry opinions on local social media platforms this week.

Among them Marianne Cole said: “I waited 40 minutes in there the other day in the end I told them couldn’t wait any longer. They said they’d cancel my appointment but the following day I got a text saying I missed my appointment. Absolute joke!”

Another patient, Julie Gregory, said: “Anything to do with College Health is poor. Ever since they took over at our doctors in Grays it’s been an absolute nightmare. They can’t even get a repeat prescription right, they are useless.”

However, John Wills had words of support for College Health staff, saying: “There is a problem without a doubt but the staff are always polite and helpful but they can only do so much because of the College Health policies.”

And not everyone was critical. Local resident Kay Hewing said: “To be fair they have looked after me very well.”

The Chadwell Medical Centre is not the only practice in the area to come under fire. Last year the nearby Dilip Sadnis PCT Medical Services Practice, in Linford Road, was put into special measures after inspectors graded it ’inadequate’ – the worst possible rating.

Residents and patients will get the chance to put their concerns to College Health practice managers later this month when they attend the next Chadwell St Mary Community Forum public meeting, which will be at  Emmanuel Church, Sleepers Farm Road, RM16 4TP, on Thursday, 21 June at 7.30pm.

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