Ferry is out of action again

HOPES that the Tilbury to Gravesend Ferry would resume after a week out of action following storm damage have been dashed with the failure of the engines on a replacement vessel.
The service is operated by Jetstream Tours, who won the contract last year from Thurrock and Kent Councils.
Last week it was unable to operate because of storm damage to its vessel ‘Thames?Swift’ and a replacement boat was unavailable.
It was promised that normal service would resume on Monday with a different vessel the ‘Jacob Marley’ but it suffered engine failure and the company say they do not know how long it will be before the service can be resumed. engineers are currently working on both boats.
Thurrock Council announced a replacement bus service will operate between Tilbury and Gravesend until further notice.
The Thurrock Independent asked Thurrock Council what guarantees they had received and what expectations of service level they had entered into with Jetstream. The response was “The ferry has faced exceptional circumstances which has prevented them running. We continue to work with our partners, Kent County Council and Jetstream Tours, to restore the service.”
When a new five year contract was awarded to Jetstream in October, after an interim period since May when they had replaced previous long term ferry operators the Lower Thames and Medway Passenger Boat Company.
In October Thurrock Council portfolio holder for transport and highways Cllr Brian Little said: “We are very pleased to be working with Jet Stream Tours and look forward to a great service for Thurrock’s residents.”
The service is used by 200 passengers every day and there is a history of a ferry running between Gravesend’s Town Pier and the Port of Tilbury, dating back to the 13th century.
It has been subsidised by Thurrock and Kent councils since 2001 when a previous operator went into administration.